• 90 day returns. See below for details.
• Contact our customer service team to start a return. See below.
Sorus Puzzles will accept product returns within 90 days of the order shipment date when accompanied by the original receipt, provided the item is unopened and in as-new condition. We will refund the purchase price issued in the original form of payment. Note that shipping costs are non-refundable.
How do I return an online purchase?
We accept returns within 90 days of the order shipment date provided the item is unopened and in as-new condition. Note that shipping costs are non-refundable. We will issue the refund for the purchase price of the items returned in the original form of payment.
Return by mail –
Email our customer service team at firstname.lastname@example.org to initiate a return. Please provide your Order Number and a copy of your Receipt.
After customer service confirmation, please mail your return to the following address:
Attn: Returns Dept
1655 Dupont St, Suite 101
Preparing a return package –
Please pack your return securely in a shipping box. Use original packaging if possible. Seal package securely. Affix your chosen carrier's shipping label to the packaging.